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GENERAL TERMS AND CONDITIONS

The Mill Boutique Hotel

These General Terms and Conditions govern the relationship between The Mill Boutique Hotel, managed by B.H.R. EOOD, UIC: 201439358, with its registered seat and address of management at 25 Ivan Vazov Street, 8230 Nessebar, Bulgaria (hereinafter referred to as “the Hotel”), on the one hand, and all natural and legal persons using or visiting the website www.themill.bg (hereinafter referred to as “Users”), on the other hand.

By accessing the website and by clicking any button, link, or text published on the Hotel’s website, Users confirm that they have read, understood, and agreed to be bound by these General Terms and Conditions, as well as by the Privacy Policy.

Accommodation and Reservations

ACCOMMODATION

Check-in: from 14:00
Check-out: until 12:00 on the day of departure.

Upon check-in, guests are required to present a valid passport or identity card, as well as the reservation confirmation received by email, confirming the booking and payment status.

1. Extension of Stay

At the request of the guest, the stay on the day of departure may be extended until 18:00. Requests for late check-out must be submitted to the Reception at least one day in advance, in order to verify availability on the day of departure. The applicable late check-out rates in force at the time will apply.

2. Visitors in Guest Rooms

Guests of The Mill Boutique Hotel may invite visitors to their rooms. Visitors must register at the Reception and present a valid identification document (identity card or passport).

Please note that the Hotel shall not be held responsible for any incidents or violations involving unregistered visitors.

3. Day Use of Rooms

Day use of rooms may be granted only subject to availability and at the sole discretion of the Hotel, within the time period 10:00 – 18:00.

For current rates and reservations, please contact the Reception or the Reservations Department.

Reception desk: info@themill.bg

Reservations Department: reservations@themill.bg

Guests may make a reservation at The Mill Boutique Hotel through several channels:

For all types of reservations, guests are required to provide the following information:

  • Guest details: name of the guest, period of stay, number of nights, number of adults and children (according to the Hotel’s policy, children are defined as guests aged 2 up to 12 years, not having reached their 12th birthday on the date of arrival);
  • Selection of accommodation type and applicable rate offer;
  • Contact details: guest name, email address, and telephone number;
  • For payments made by bank card: credit/debit card number, card expiry date, cardholder’s name, and Card Security Code (CVV2 / CVC).

 

Direct reservations may be made through the Hotel’s official website: http://www.themill.bg/.Through the online reservation system available on our website, guests may make a reservation independently by selecting the “Book Now” button, which will redirect them to the online reservation form.

1. Completing the Reservation Form

Please complete the reservation form by providing the following information:

  • Guest details: name of the guest, period of stay, number of nights, number of adults and children (according to the Hotel’s policy, children are defined as guests aged 2 up to 12 years, not having reached their 12th birthday on the date of arrival), and any additional services requested.
  • After entering the required information, the available booking options will be displayed, including room types, available offers, and corresponding rates.
  • Select the preferred room type and rate offer.
  • If you have any special requests or requirements, please indicate them in the “Notes” Such requests will be accommodated subject to availability.
  • In the next step, you will be required to enter your personal details in order to complete the reservation: first name, last name, email address, and telephone number.

2. Selection of Payment Method

Guests may select one of the following payment methods:

  • payment by credit/debit card,
  • payment upon arrival guaranteed by bank card, or
  • bank transfer.

3. Payment / Guarantee of Online Reservations by Credit or Debit Card

Online reservations may be paid for or guaranteed using Visa, Visa Electron, MasterCard, MasterCard Electronic, or Maestro cards. Payments are processed through the Hotel’s virtual POS terminal.

Detailed information regarding online reservation payments is available in the section “ONLINE RESERVATION PAYMENT.”

4. Payment of Online Reservations by Bank Transfer

If payment is made by bank transfer, it must be completed within 72 hours after the reservation has been created. Guests are required to pay either the full amount or a deposit of 50% of the total reservation value, in accordance with the conditions of the selected rate offer.

5. Review and Confirmation of Reservation

Guests must review the reservation details and the applicable conditions. If you agree with the terms and conditions specified in the selected offer, please tick the box “I accept the Terms and Conditions” and select “Confirm and Book.”

If the transaction is successful, a reservation confirmation screen will be displayed. A confirmation email containing the reservation number and details of the requested service will also be sent to the email address provided.

6. Guaranteed Reservation

A reservation shall be considered guaranteed once the applicable rate policies and conditions have been fulfilled, namely upon full payment or payment of a deposit amounting to 50% of the total reservation value, either by bank card or by bank transfer within 72 hours after receiving the reservation confirmation.

For assistance or further information, please contact us at:

Email: reservations@themill.bg

Telephone: +359 …………

For individual reservations made by email, by telephone, or directly at the Hotel, guests are required to provide the following information:

1. Reservation Details

  • Guest details: name of the guest, period of stay, number of nights, number of adults and children (according to the Hotel’s policy, children are defined as guests aged 2 up to 12 years, not having reached their 12th birthday on the date of arrival);
  • Additional services, if requested.

2. Accommodation Offer

A rate offer for accommodation will be sent to the guest by email. The offer is valid for 24 hours.

If this time limit is not observed, the Hotel must reconfirm the current availability of rooms and applicable rates before the reservation can be confirmed.

Please note that a request for an offer does not guarantee the availability or reservation of a room.

3. Reservation Confirmation

After the guest has approved the proposed rate offer, The Mill Boutique Hotel will reconfirm the availability of rooms and the applicable rates at that time.

The guest will receive a reservation confirmation at the email address provided or directly on-site at the Hotel.

Guests are kindly requested to review all information contained in the confirmation and to contact the Hotel if any corrections to the reservation details are required.

4. Guaranteed Reservation

A reservation shall be considered guaranteed once the applicable rate policies and conditions have been fulfilled, namely upon full payment or payment of a deposit amounting to 50% of the total reservation value, either by bank card or by bank transfer within 72 hours after receipt of the reservation confirmation.

5. Special Requests

Any special requests or requirements indicated by the guest in the reservation are not binding and will be accommodated subject to availability and the occupancy level of the Hotel.

For assistance or further information, please contact us at:

Email: reservations@themill.bg

Telephone: +359 …………

1. Non-Refundable Reservations
For reservations with a non-refundable rate, a deposit in the amount of the full reservation value is required as a guarantee. The deposit will be charged at the time of booking via the Hotel’s virtual POS terminal, in cash (at the Hotel), or by bank transfer.

2. Reservations with a Flexible Payment Policy
For reservations with a flexible payment policy, a deposit amounting to 50% of the total reservation value is required as a guarantee. The deposit will be charged at the time of booking via the Hotel’s virtual POS terminal, in cash (at the Hotel), or by bank transfer.
The remaining balance of the reservation amount, after deduction of the paid deposit, shall be settled upon check-in.

A reservation shall be considered confirmed and guaranteed upon receipt of the required deposit. In the event that the transaction is unsuccessful, the Hotel will contact the guest to provide assistance.

 

All prices are quoted in Euro (€) and include 9% VAT, tourist tax, and insurance.

The Mill Boutique Hotel reserves the right to change prices and special offers published on its website depending on demand and the availability of rooms at the time of booking.

After creating a reservation and entering the required details—such as guest name, period of stay, number of nights, number of adults and children (according to the Hotel’s policy, children are defined as guests aged 2 up to 12 years, not having reached their 12th birthday on the date of arrival)—guests may select the type of accommodation and proceed to payment of the reservation.

The following credit/debit cards are accepted: Visa, Visa Electron, MasterCard, MasterCard Electronic, and Maestro.

1. Electronic Payment (via the Hotel’s Website) by Credit or Debit Card

  • The total amount due is calculated automatically based on the number of nights, number of adults and children, and the current applicable rate offer for the selected period. Payment is processed through the Hotel’s virtual POS terminal.
  • Payment / Guarantee by credit or debit card:
    When selecting this option, the payment page of BORICA will open. The payment screen operates in the BORICA 3-D Secure environment, which ensures full protection of the data entered by the guest, including:
    • credit/debit card number;
    • card expiry date;
    • cardholder’s name exactly as printed on the card;
    • Card Security Code (CVV2 / CVC) – a three-digit security code usually printed on the back of the card.

The guest is responsible for entering accurate payment information (card number, expiry date, etc.), as well as for ensuring sufficient funds and transaction limits required for successful payment.

At no time during the reservation process, payment, or thereafter does the Hotel have access to the cardholder’s card details, nor are such data stored by the Hotel. Card data are processed solely by the servicing bank.

  • Cards requiring additional 3-D authentication:
    If the cardholder is registered in the authentication programs Verified by Visa or MasterCard SecureCode, they will be redirected to an authentication page of their issuing bank, where they must enter the password required to confirm the transaction.
    To use a bank card for online payments, this service must be activated and a personal security code must be obtained for online transactions. Activation may be completed at any ATM within the BORICA network.

Upon completion of the online reservation process, the applicable amount will be automatically charged to the card through the virtual POS terminal.

A confirmation containing the reservation number and reservation details will be issued after successful payment. Guests are advised to notify the Hotel of the completed payment by email at reservations@themill.bg.

2. Security of Card Payments

To protect guests from misuse when paying with Visa or MasterCard, the Hotel applies best practices recommended by the international card organizations:

  • The security of card data entry and transmission is ensured through the use of SSL encryption for the connection between the Hotel’s server and the payment page of the servicing bank.
  • The authenticity of the card is verified through the Card Security Code (CVV2).
  • For additional identification of the cardholder, the electronic payment server of the servicing bank supports the authentication schemes of the international card organizations—Verified by Visa and MasterCard SecureCode, if the cardholder is registered to use them.
  • For payments exceeding EUR 5,000 (or the equivalent in another currency) made by credit or debit card, the Hotel may, for security purposes, request prior approval, advance payment by bank transfer, additional identification of the cardholder, or the division of the payment into multiple transactions.

When making a bank transfer, please include your name and the reservation number as the payment reference.

Full payment or the required deposit may be made by bank transfer within 72 hours from the moment the reservation request is registered, to the following bank account in Euro (€):

COMPANY: B.H.R. EOOD
BANK: Allianz Bank Bulgaria JSC
BIC (SWIFT): BUINBGSF
IBAN: BG84BUIN95611000628978

All bank charges and transfer fees shall be borne by the sender.

After completing the payment, guests are advised to send a copy of the payment confirmation to reservations@themill.bg. An invoice for the payment will be issued in the name of the person who made the payment.

Payment for reservations at the Hotel may be made using one of the following methods:

  • Cash payment (Euro)
  • Credit/debit card for reservations with a value of up to EUR 5,000. The following cards are accepted: Visa, Visa Electron, MasterCard, MasterCard Electronic, and Maestro.
  • Bank transfer within 72 hours from the moment the reservation request is registered, to the following bank account in Euro (€):

COMPANY: B.H.R. EOOD
BANK: Allianz Bank Bulgaria JSC
BIC (SWIFT): BUINBGSF
IBAN: BG84BUIN95611000628978

All bank charges and transfer fees shall be borne by the sender.

If payment by bank transfer is selected, guests must include their name and the reservation number as the payment reference. After completing the payment, guests are advised to send a copy of the payment confirmation to reservations@themill.bg.

For all payment methods, an invoice will be issued in the name of the person who made the payment.

Issuance of a Company Invoice

If a company invoice is required, the company details must be provided prior to the payment, either by sending them to reservations@themill.bg or by submitting them directly at the Hotel.

  1. Confirmed and Paid Reservations
    The amount due for confirmed and fully paid reservations shall not be subject to change, regardless of any new rate offers that may subsequently become available.
  2. Unpaid Reservations Within the Specified Time Limit
    Reservations that are not paid within the specified time limit will be automatically cancelled by the reservation system.
    If you are unable to complete the payment for an existing reservation, please notify the Hotel by email at reservations@themill.bg. Failure to comply with this requirement may entitle The Mill Boutique Hotel to seek compensation or penalties for reservations that have been made but remain unpaid.
  3. Cancellation of a Reservation
    If you wish to cancel a direct reservation, you may do so by contacting the Hotel by telephone at +359 888 …… or by email at reservations@themill.bg. In the event of cancellation, non-use, or modification of an already paid reservation by the guest, the following conditions shall apply:
    • Free cancellation is possible up to 7 days prior to the arrival date.
    • In the event of cancellation after this period, a penalty equal to the prepaid deposit will apply. The paid deposit may either be retained for a future reservation or refunded to the guest’s account.
    • In the event of a refund, all bank charges and transfer fees shall be borne by the guest. Refunds due to cancellations are processed within 15 to 30 business days, depending on the payment method used. Refunds will be made only to the bank account from which the payment was originally received.
    • IMPORTANT: No refunds will be granted for unused services resulting from a shortened stay or early departure from the Hotel.
  1. Changes to Reservations
  • Changes to reservations (including change of guest name, dates, number of guests, or room type) may be made free of charge up to 7 days prior to the arrival date.
  • Requests for changes received less than 7 days before arrival will be processed subject to availability and the applicable rates and conditions at the time the request is received, and any amounts already paid in advance will not be refunded.

The Mill Boutique Hotel shall not be held liable in the event of circumstances such as illness, epidemics, natural disasters, strikes, military actions in the Republic of Bulgaria or abroad that threaten public safety or restrict the movement of persons, government decisions, interruptions in water supply, electricity supply, or other services provided by external suppliers beyond the control of the Hotel, as well as any other unforeseen or unavoidable extraordinary events occurring after a reservation has been made, which could not reasonably be prevented by the Hotel or its contractors despite acting in good faith.

The Hotel reserves the right to cancel a reservation in the event of force majeure or other circumstances beyond its control, in which case it may:

  • Offer accommodation for an alternative period, under the same terms and rates; or
  • Refund the paid deposit within thirty (30) days from the date of receipt of a written request submitted by the reservation holder. In such cases, no additional compensation or penalty shall be due.

If a guest is unable to travel due to force majeure circumstances, and this occurs within 7 days prior to the arrival date, the guest must notify the Hotel and provide written evidence of the force majeure event. In such cases, the Hotel will offer accommodation for an alternative period.

 

  1. Rights and Obligations of the USER (Guest)
  • The User is required to provide accurate personal information and valid bank card details. Providing incorrect or misleading information may result in the inability to provide the requested service and the cancellation of the reservation.
  • The User undertakes to pay the full amount of the reservation within the established time limits.
  • The User is required to comply with the laws of the Republic of Bulgaria and with the Hotel’s internal regulations and house rules.
  1. Rights and Obligations of the HOTEL
  • The Hotel shall provide clear information regarding prices, cancellation conditions, and deposit policies prior to the reservation being made.
  • The Hotel undertakes to provide the services requested and paid for by the guest in accordance with the reservation.
  • The Hotel reserves the right to refuse or cancel an accepted reservation without liability if the guest fails to complete the required payments in full and within the specified deadlines.
  1. The User (Guest) shall bear full responsibility for any damages resulting from the provision of inaccurate, incomplete, or false information.
  2. The Hotel shall be liable only for events occurring within the premises of the Hotel and shall not bear any responsibility toward the User for food or beverages consumed outside the areas designated by the Hotel, or for activities carried out outside the Hotel premises that are not part of the standard services provided by the Hotel.
  3. The Hotel shall not be liable for claims made by the User that have not been reported during the guest’s stay, have not been confirmed by the medical personnel serving the Hotel, or cannot be clearly and unequivocally proven to have arisen as a direct result of a negligent act or omission by employees of the Hotel.
  4. The Hotel reserves the right to seek liability from the User in the event of conduct that may damage the personal dignity of the Hotel’s staff, the reputation of the Hotel, or the Hotel’s property.
  5. The Hotel shall not be liable and shall not owe any compensation or penalties if, due to disorderly conduct, abusive behaviour, or violation of the Hotel’s internal rules, the User is refused services or is required to leave the Hotel premises. Such circumstances may be documented in a written report prepared by Hotel staff or other guests present at the time.
  6. The Hotel shall not be liable for damages suffered by the User during their stay as a result of criminal acts committed by third parties, including theft of the User’s belongings or luggage. In such cases, the Hotel will assist the User with the necessary formalities for reporting the incident, to the extent that such assistance does not disrupt the normal stay of other guests.
  7. The Hotel shall not be liable and shall not compensate the User if the User chooses not to use certain services, fails to appear, or arrives late after the announced time, and therefore does not receive the respective services.
  8. The “free parking” option is available subject to availability of parking spaces and cannot be guaranteed.
  9.  

General Policies

DISPUTES AND COMPLAINTS
  1. Disputes and Complaints Regarding the Provision of Services

All complaints related to the quality or performance of the services provided must be submitted on-site during the guest’s stay and prior to departure, in order to provide the Hotel with the opportunity to promptly address the issue and propose an appropriate solution.

If, during the stay, circumstances of non-performance or improper performance of standard services are identified, the User must submit the complaint to the Hotel either verbally or in writing. The Hotel shall take the necessary steps to review the complaint and shall issue a document confirming that the complaint has been submitted and indicating the proposed resolution.

The signing of this document by both the Hotel and the User (Guest) confirms that the matter has been reviewed and that the parties have reached an agreement regarding the manner in which the issue will be resolved.

Complaints that are not submitted during the guest’s stay, and where the Hotel has not been given the opportunity to respond or remedy the issue, shall be reviewed in accordance with the applicable Bulgarian legislation.

  1. Transaction Disputes (Chargebacks) Initiated by the USER
  • The User may dispute a payment within 45 days of the transaction date by submitting a complaint to their bank if the service has not been provided, has been partially provided, or if the Hotel has incorrectly charged a “no-show” fee despite a timely cancellation.
  • The User’s bank will notify the Hotel’s bank. Upon receiving such notification, the Hotel may either accept the dispute or contest it by providing supporting documentation or evidence.
  • Before initiating a chargeback through the bank, the User must first attempt to resolve the matter directly with the Hotel and provide supporting evidence, such as correspondence regarding the cancellation of the reservation.
  • The User is required to comply with the Hotel’s cancellation policy and no-show policy. If the User fails to arrive on the scheduled arrival date without prior notice, any chargeback request shall be considered unjustified.
  1. Contesting Complaints by the HOTEL
  • The Hotel has the right to contest a customer complaint within 7 to 30 days after receiving notification of a chargeback, by providing evidence that the service was correctly provided.
  • The Hotel is entitled to apply a cancellation fee or a no-show charge, provided that such conditions are clearly stated in the Hotel’s policies and have been accepted by the guest.
  • The Hotel may charge the guest’s card for damages caused by the guest or for additional services used, provided that the guest has been duly informed.
  • If a complaint is found to be justified, the Hotel shall assist in processing the refund within 14 days.
  1. Disputes Relating to the General Terms and POS Terminal Agreement

Any disputes arising from the implementation, interpretation, or application of these General Terms and Conditions and the POS terminal agreement shall be settled through negotiations between the parties. If no agreement is reached, the dispute shall be referred to the competent Bulgarian court.

If the Bank fails to respond to the Customer’s complaint within the legally established time limit, or if the Customer is not satisfied with the decision, the dispute may also be referred to the Conciliation Commission for Payment Disputes.

The Conciliation Commission for Payment Disputes, operating under the Commission for Consumer Protection, is an alternative dispute resolution body for national and cross-border disputes between payment service providers and users of payment services. It operates in accordance with the Bulgarian Payment Services and Payment Systems Act (PSPSA), its implementing regulations, and the relevant EU regulations, including Regulation (EC) No 924/2009, Regulation (EU) No 260/2012, and Regulation (EU) 2015/751.

Additional information regarding the Conciliation Commission for Payment Disputes can be found on the website of the Commission for Consumer Protection, as well as in Chapter Ten, Section II of the Payment Services and Payment Systems Act (PSPSA).

The Hotel does not allow accommodation with pets. This restriction has been introduced in order to ensure comfort, hygiene, and a pleasant environment for all guests, including those who may have allergies.

We love animals and appreciate our guests’ understanding and cooperation in complying with this policy.

For the comfort and well-being of all guests, The Mill Boutique Hotel is a non-smoking property. Smoking is strictly prohibited throughout the Hotel building, including guest rooms and suites.

We kindly thank our guests for respecting this policy.

In the event of a violation, the Hotel reserves the right to charge an additional cleaning fee starting from €200.

Guests who wish to smoke may do so only in the designated smoking areas, including the areas near the restaurant and lobby bar, as well as the designated smoking area located in front of the Hotel’s main entrance.

The Hotel shall not be responsible for the quality, storage, or safety of food and beverages brought onto the premises by guests.

Crockery, cutlery, or serving utensils for the consumption of such items are not provided as standard. Upon request, the Hotel may provide such items subject to an additional charge.

  1. Flammable Materials

The safety of our guests, staff, and the Hotel building is a top priority. For this reason, the use of candles, scenting devices, cooking appliances, fireworks, pyrotechnics, smoke effects, or any other flammable materials is strictly prohibited in any part of the Hotel, including guest rooms, balconies, terraces, event areas, and all public spaces.

Guests are welcome to enjoy a wide selection of food and beverages in our elegant restaurant. For additional convenience, guests may also make use of the room service.

  1. Weapons and Other Dangerous Items

In order to ensure the safety and comfort of guests and Hotel staff, the carrying or storage of firearms, ammunition, knives, or other dangerous items within the Hotel premises is strictly prohibited. This policy applies to all types of weapons and self-defense devices.

In the event of non-compliance with these rules, the Hotel reserves the right to terminate the guest’s stay without any obligation to refund previously paid amounts.

In case of violations of this Safety Policy, a minimum fee of €200 may be charged. If damages occur, the guest shall be liable for the full amount of the damages.

  1. False Fire Alarms

The fire safety systems installed in the Hotel are intended to be used only in the event of a real emergency. Unauthorized activation—whether intentional or accidental—may create a safety risk and lead to unnecessary evacuation or intervention by emergency services.

In such cases, the Hotel reserves the right to charge a fee to cover the incurred costs, seek compensation for damages, and/or terminate the guest’s stay without refund in cases of intentional misconduct or gross negligence.

Emergency exits, alarm buttons, and staircases are to be used only in emergency situations. In the event of unjustified activation or misuse, a minimum fee of €200 may be charged.

  1. Leaving the Guest Room

Upon check-in at the Reception, guests will receive the necessary key card for their room. A lost key card will be subject to a replacement fee of €30.

Guests are kindly requested to ensure that the room entrance door is properly closed when leaving the room. The door locks automatically when closed, even if the key card has been removed from the slot.

On the day of departure, guests are required to inform the Reception staff when they vacate the room.

  1. Emergency Situations

Guests are required to familiarize themselves with the emergency instructions and evacuation plan, which can be found on the inside of the guest room door.

  1. Child Safety

For safety reasons, children under the age of 10 must always be accompanied by an adult, both in guest rooms and in all public areas of the Hotel.

The Hotel shall not be responsible for children left unattended.

  1. Luggage Storage

The Hotel offers the possibility to store luggage in a designated storage area, subject to availability. Luggage storage is provided at the guest’s own responsibility, and the Hotel shall not be liable for any loss or damage.

This service is available only to guests with a confirmed reservation or after check-out. The Hotel reserves the right to refuse luggage storage at its discretion.

  1. Storage of Valuables

Each guest room is equipped with a safe for the storage of personal belongings and valuables. The Hotel shall not be liable for loss or damage of items that are not stored in the locked room safe.

  1. Lost and Found Items

If forgotten items are found, the Hotel will make reasonable efforts to contact the owner as soon as possible.

Found items will be stored for a period of up to one (1) month from the date they are discovered. Items that may pose a hygiene risk to guests or staff (including hazardous items, food, beverages, etc.) may be disposed of earlier.

After the storage period has expired, the Hotel reserves the right to dispose of the items at its discretion.

Guests are kindly requested to treat the Hotel’s property with care. In the event of loss, damage, or excessive soiling caused by a guest, their visitors, or persons for whom the guest is responsible, the guest shall be liable for compensation covering the resulting damages.

In cases of significant soiling or damage requiring special or deep cleaning, a minimum fee of €200 will be charged. If external services are required, additional costs may be applied in accordance with the actual cost of restoration.

We are pleased when our guests capture and share memorable moments from their stay through photographs and videos for personal use.

However, the use of such materials for commercial, advertising, or public purposes is not permitted unless prior written approval has been obtained from the Hotel management.

For inquiries, please contact: reservations@themill.bg.

The Hotel strives to accommodate the needs and preferences of its guests whenever possible. Therefore, complimentary parking is available for guests arriving with personal vehicles.

Depending on the Hotel’s occupancy, the parking area may occasionally have limited capacity. In such cases, a municipal parking facility is available in the immediate vicinity.

All vehicles must be declared upon guest registration at the Hotel. Parking within the Hotel premises is provided at the vehicle owner’s own responsibility, and the Hotel shall not be liable for any loss or damage.

In order to ensure a quiet and comfortable environment for all guests, parties, loud gatherings, and unauthorized visits in guest rooms are not permitted.

The Hotel observes quiet hours between 22:00 and 06:00.

In the event of a disturbance, a polite request will first be made to cease the noise. Should the disturbance continue, the Hotel reserves the right to terminate the guest’s stay without refund of any paid amounts.

The registered guest is responsible for the conduct of their visitors. In cases of serious violations, a fee of €200 may be charged, and compensation claims from other guests may be pursued if applicable.

To maintain a comfortable and respectful environment for all, guests are expected to comply with the Hotel’s internal rules and to treat fellow guests and staff with respect.

In the event of behavior that disturbs the order or threatens the safety and comfort within the Hotel, the management reserves the right to terminate the guest’s stay without prior notice.

Where necessary, the Hotel may seek assistance from the competent authorities.

CONTACT INFORMATION
The Mill Boutique Hotel

Address: Archaeological Park District 2, 8230, Nessebar, Bulgaria
Email: info@themill.bg
Telephone: +359 889 999985